Aquathirst Subscription Terms & Conditions

Equipment means the water cooler and any accessories we install at your address.

Bottles means the 19-litre refillable water containers we deliver.

Subscription means the monthly plan you selected at sign-up (Essential, Standard or Plus), together with the price, bottle count and features published on our website at the time of sign-up.

Minimum Term means the first 6 months of your Subscription, counting from the sign-up date.

Service Area means the geographic area we deliver to: London and the Home Counties (Hertfordshire, Essex, Kent, Surrey, Berkshire, Buckinghamshire).

The Equipment and the Bottles remain the property of Aquathirst at all times. You are a bailee of the Equipment and the Bottles while they are in your possession, and owe a duty of reasonable care.

Nothing in the Subscription transfers title to you. On termination of the Subscription for any reason, the Equipment and any Bottles at your premises must be made available for collection under clause 10.

Every tier of the Subscription includes:

• Delivery and installation of a suitable Equipment unit
• Scheduled monthly delivery of the number of Bottles specified by your chosen tier
• Six-monthly sanitisation of the Equipment (Legionella compliance for the dispenser)
• Filter cartridge changes on scheduled service visits
• Breakdown response (see clause 13)
• Collection of empty Bottles on each scheduled delivery

Aquathirst may substitute Equipment models of equivalent specification from time to time. Where a substitute is installed, these terms continue to apply unchanged.

All subscription applications are subject to Aquathirst's acceptance. Submitting an application does not create a binding subscription, and does not guarantee acceptance.

Aquathirst may carry out reasonable checks before accepting an application, including (without limitation) identity checks, address checks, fraud-prevention checks, creditworthiness checks and eligibility checks against our Service Area and equipment-siting requirements. We may share limited application information with reputable third-party verification or credit-reference providers for these purposes.

Aquathirst reserves the right to decline any application where we cannot safely provide the service, cannot verify the Customer, or cannot place the Equipment. We may also contact you for additional information before making a decision.

Where an application is declined after a payment has been taken, we will refund that payment to the original payment method as soon as reasonably practicable, and cancel any Direct Debit mandate that was set up during sign-up. No early-termination charge applies to an application that is declined by Aquathirst.

The monthly fee for your chosen tier is collected by Direct Debit on the 1st of each calendar month (or the next working day if the 1st falls on a weekend or bank holiday). The first payment is taken at sign-up and covers the first month of service.

All prices are quoted in GBP and are inclusive of VAT at the applicable rate.

If a Direct Debit fails, we will retry once after three working days and again after seven working days. If both retries fail, we may suspend the Subscription until payment is made. We reserve the right to charge interest on overdue amounts at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998 for business customers.

Statutory late-payment charges. If a business invoice remains unpaid after its due date, we may apply late-payment charges under the Late Payment of Commercial Debts (Interest) Act 1998 in addition to the outstanding amount:

• A fixed recovery charge of £40 for debts under £1,000
• £70 for debts from £1,000 to £9,999.99
• £100 for debts of £10,000 or more

Plus statutory interest at the Bank of England base rate plus 8% per annum, calculated daily on the outstanding balance from the day after the invoice due date. We will normally contact you before applying any late-payment charge and may waive charges at our discretion.

Aquathirst reserves the right to increase the monthly fee at its reasonable discretion. Any increase will be notified in writing at least 30 days before it takes effect, and we will not apply more than one increase in any 12-month period.

If you do not accept a price increase, you may cancel the Subscription without any early-termination charge at any time within the 30-day notice period, even if you are still inside your Minimum Term. Cancellation is effected as set out in clause 7.

Cooling-off period: under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you may cancel within 14 days of sign-up (the "cooling-off period"). If you have received Equipment or Bottles during this period, we may deduct a fair sum for the Equipment installation and any Bottles delivered from your refund.

Cancellation between day 15 and the end of the Minimum Term: you may cancel by giving us written notice at any time, but an early-termination charge applies. The charge is 50% of the remaining monthly fees to the end of the Minimum Term. This represents a reasonable pre-estimate of Aquathirst's losses (installation cost, first-delivery costs and reserved service capacity) and is enforceable as such.

Cancellation after the Minimum Term: the Subscription runs rolling monthly. You may cancel at any time by giving us written notice.

When cancellation takes effect (the 15th rule):

• If we receive your written cancellation notice on or before the 15th of a calendar month, no further payment is taken and cancellation takes effect from the 1st of the following month. Your last delivery is the delivery scheduled in the current month.
• If we receive your notice after the 15th of a calendar month, the next monthly payment is still collected on the 1st and the Subscription runs for the whole of the following month. It ends on the 1st of the month after that.

Written notice may be sent by email to AquathirstUk@outlook.com or by post to our registered address. We will acknowledge receipt within two working days.

Refunds and equipment return: any refund due on cancellation (including cooling-off refunds under this clause 7) will be issued once the Aquathirst cooler and any unused Bottles have been returned to us. We arrange collection at no cost to you, typically within 5 working days of the cancellation request. Refunds are processed back to your original payment method within 5 working days of collection completing.

Aquathirst may terminate the Subscription with immediate effect by written notice to you if any of the following occur:

• Non-payment when due of any monies owing to Aquathirst
• Abandonment of the Equipment or the Bottles
• A material breach of these terms (including the address-change restriction in clause 11)
• Your becoming bankrupt or insolvent (if a business Customer)
• Your obstructing scheduled sanitation access repeatedly (two or more rescheduled visits refused)

Termination under this clause does not relieve you of the obligation to pay any outstanding fees or the early-termination charge under clause 7.

Right to cancel at our discretion. Aquathirst reserves the right to cancel any subscription at its discretion. Where we cancel, we will refund any advance payment for undelivered services on a pro-rata basis, subject to equipment collection where applicable. This right does not affect your statutory rights.

You are responsible for the safe-keeping of the Equipment and the Bottles from the moment they are delivered until the moment they are collected. Fair wear and tear is Aquathirst's cost. Loss, theft or damage caused by anything other than fair wear and tear is chargeable to you at the rates below:

• Bottles - £8 per Bottle lost, broken beyond repair, contaminated, or not returned on collection.
• Equipment - from £200 (model-dependent). The replacement charge is the actual current cost to Aquathirst of the specific Equipment installed at your premises, chargeable on demand.

You must not modify, attempt to repair, or allow any third party to service the Equipment. You must not refill or re-use any Bottle. The Equipment is to be used only for dispensing Aquathirst-supplied Bottles.

On cancellation, Aquathirst will collect the Equipment and any Bottles at your premises free of charge, on a mutually agreed date within 14 days of your final scheduled delivery.

If we are unable to collect the Equipment because you are unavailable, refuse access, have moved without notifying us, or otherwise fail to make the Equipment available:

1. We will make a second collection attempt on written notice within a further 14 days.
2. If the second attempt also fails, we will make a third attempt within a further 14 days.
3. If after three collection attempts the Equipment has not been recovered, the full Equipment replacement charge under clause 8 becomes payable on demand.

The Equipment is installed at the delivery address you provided at sign-up (the "Delivery Address"). The Equipment and the Bottles are provided for use at that address only.

You must not remove, relocate, or transfer the Equipment or the Bottles to any other address, premises, business or person without Aquathirst's prior written consent. This includes moving between rooms in a large premises where the Equipment location was specified at install, moving to a different building on the same site, and any move to a different address.

Moves within our Service Area: if you are moving house or premises within London and the Home Counties (Hertfordshire, Essex, Kent, Surrey, Berkshire, Buckinghamshire), contact us at least 14 days before the move. We will transfer the Equipment to the new address at no charge on a mutually agreed date.

Moves outside our Service Area: if you are moving outside our Service Area, this constitutes a cancellation of the Subscription under clause 7. The Equipment will be collected from the original Delivery Address before you move.

Unauthorised moves: any move of the Equipment without our prior written consent is a material breach of these terms. Aquathirst may (i) terminate the Subscription immediately under clause 8, (ii) demand immediate return of the Equipment, and (iii) if the Equipment cannot be recovered, levy the full Equipment replacement charge under clause 9. Please take this seriously: it is the single most important customer obligation in this contract.

You must give Aquathirst reasonable access to the Delivery Address for scheduled deliveries, sanitation visits and any breakdown service. Refusal of access on more than two consecutive scheduled visits without reasonable cause is a material breach entitling us to terminate the Subscription under clause 8.

For safety and legal-compliance reasons (Legionella prevention under HSE ACOP L8), sanitation visits cannot be postponed indefinitely. If a sanitation visit is missed for more than 30 days beyond its scheduled date, Aquathirst may suspend the Subscription until access is restored.

Aquathirst will respond to a reported breakdown as soon as reasonably practicable given the location of the Delivery Address, the nature of the breakdown, and the availability of Aquathirst engineers. Aquathirst does not warrant a specific response time in these general terms; response commitments (if any) will be published on our website and updated from time to time.

Where the breakdown is caused by fair wear and tear or a fault in the Equipment, the callout is included in the monthly fee. Where the breakdown is caused by misuse, damage or a fault introduced by the Customer or a third party, an additional labour and parts charge may apply.

Aquathirst's total liability under or in connection with the Subscription, whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, shall not exceed the total monthly fees paid by the Customer in the 12 months immediately preceding the event giving rise to the claim.

Aquathirst shall have no liability for indirect or consequential loss, loss of profit, loss of business or loss of anticipated savings.

Nothing in this clause limits or excludes Aquathirst's liability for (a) death or personal injury caused by our negligence, (b) fraud or fraudulent misrepresentation, (c) breach of statutory rights under the Consumer Rights Act 2015 for consumer Customers, or (d) any other liability that cannot be excluded or limited by English law.

Aquathirst is the data controller for personal data provided at sign-up (name, email, phone, delivery address, payment mandate details).

We process this data on the lawful basis of contractual necessity (to provide the Subscription) and legitimate interests (to run the business). We do not sell or share your personal data with third parties except where necessary to deliver the service (delivery routing, Stripe for payment processing, our accounting software).

You have the right to access, correct, or request deletion of your personal data, subject to any legal obligations we have to retain records (e.g. accounting records under HMRC rules). Full details in our Privacy Policy.

Neither party will be liable for any delay or failure to perform the Subscription due to circumstances beyond its reasonable control, including but not limited to supply chain disruption, extreme weather, industrial action, fuel shortages, and pandemic-related restrictions.

If a force majeure event continues for more than 60 days, either party may terminate the Subscription without penalty on written notice.

Aquathirst may assign or transfer the Subscription to another Aquathirst-group company on written notice to you. You may not assign or transfer the Subscription to anyone else without Aquathirst's prior written consent.

These terms are governed by English law. Any dispute is subject to the exclusive jurisdiction of the courts of England and Wales.

If you are unhappy with any aspect of the service, please contact us at AquathirstUk@outlook.com with full details of the issue. We will acknowledge within two working days and aim to resolve within 14 days.

If the complaint is not resolved to your satisfaction within 30 days, you may terminate the Subscription without early- termination charge under clause 7, and we will refund any pre-paid unused portion of the current month's fee.